Reference

Terms That Cover Your ng88a Account

These terms set out what you agree to when you open and use an ng88a account — from how deposits work through bKash, Nagad, or Rocket, to how we handle withdrawals and account access.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal conditionsAccount suspension policyJurisdiction and eligibility
ng88a Terms That Cover Your ng88a Account
HOW WE OPERATE

How ng88a Applies These Terms Fairly

These terms are not just a legal formality — they describe the actual rules we follow when managing accounts, processing wallet transactions, and handling disputes. We apply them consistently so that every account on the platform is treated the same way, whether you are in Dhaka or anywhere else in a supported region.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We will never ask for your bKash or Nagad PIN — that stays on your device.

Wallet Verification

When you add a bKash, Nagad, or Rocket number to your account, we verify it matches your registered name before any withdrawal is processed to that wallet.

Data Retention

We retain account and transaction records in line with our privacy policy. You can request a summary of your account data by contacting support with your account ID.

Requesting Changes

To update your registered mobile number or linked wallet, submit a change request through in-app support with ID verification. Changes take effect after we confirm your identity.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about your account, our support team is available to help. You can contact us through live chat on the ng88a site or app, by email, or via the in-app help form. For wallet-related questions — for example, a bKash or Nagad deposit that has not reflected on your account — include your transaction reference when you write in so we can resolve it faster.

Live Chat Start a chat session directly from the ng88a site or mobile app. Share your account ID and the specific terms clause you have a question about.
Email Support Write to our support address for formal terms queries or account-closure requests. Include your registered mobile number and a clear subject line.
In-App Help Form Use the help form inside your account dashboard to submit wallet disputes or terms complaints. Attach your bKash, Nagad, or Rocket transaction screenshot where relevant.

Common Questions About Our Terms

These are the questions we get asked most about how these terms work in practice — covering your account rights, wallet rules, and what happens if something goes wrong.

Yes. Every deposit and withdrawal — whether through bKash, Nagad, or Rocket — is subject to these terms. Wallet-specific conditions, such as minimum amounts, are shown at the point of transaction.

We can update the terms at any time. The revised version is effective once published at ng88a. We recommend checking the terms page periodically, especially before large transactions.

If your region is no longer supported, your account may be suspended. We will contact you using your registered details and explain how to request a withdrawal of any balance remaining.

Contact support via live chat or email with your account ID and a closure request. We will confirm your identity, process any pending withdrawal, and then close the account.

You can raise a formal dispute through the in-app help form. Include the specific clause you are disputing and any supporting evidence, such as a Nagad or Rocket transaction reference.

Promotional credits added to your account wallet carry their own conditions, which are shown when the promotion is applied. Those conditions work alongside, not instead of, these general terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.